Frequently Asked Questions - FAQ

General Questions

Q: Do you have a retail store?

No. We’re currently an online store only.

Q: How do I become a supplier to Bourbon Outfitter?

We’re always looking for unique products to sell to our customers that follow the Bourbon Lifestyle. Contact our team at support@thebourbonreview.com

Q: How do I report a lost or stolen package?

If you believe that your package is lost or stolen please contact us immediately at support@thebourbonreview.com and our team will work with you to find your package or issue you store credit.

Q: Do you ship internationally?

Yes, we currently only ship to Australia, The United Kingdom, and Canada. Please check back soon as we will soon be adding new countries.

 

Ordering Questions

Q: Is your site secure?

Absolutely. We utilize the industry-leading encryption and security tools and methods and employ monitoring services to constantly monitor the security of our site. 

Q: How quickly will my order ship?

It depends on the item, it's rarity and personalization. Our warehouse is consistently being replenished with our regular selling products, but it may take a couple of weeks to fulfill our backlog. In rare cases an item is so popular it overwhelms the capacity of an artisan to produce or there is a shortage of raw materials, extending delivery times beyond the typical 3-7 days.  When we are aware of such a circumstance we contact the buyers of that item with expected shipment update. The information below is a rough estimate of when you can expect your product to be delivered. 

Apparel (t-shirts, etc), Barware, Bourbon Eats (candy, etc)
Ships within 3-5 business days.
Mini Barrels & Custom Barrels
Delivers within 7-10 business days.
Custom Staves & Barrel Heads
Delivers within 6-8 weeks.
Artwork
Delivers within 7-10 business days. 
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If you have a time-sensitive order, please contact support@thebourbonreview.com regarding your order.

Q: I ordered multiple items but only received one. Where is the rest?

The majority of our items are shipped within 1-3 business days from our warehouse facility.  However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order. 

Q: Where can I find my tracking information?

Tracking information will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us at support@thebourbonreview.com with your order number, and we will locate the package for you. You can also check for yourself by clicking here or by going to USPS, UPS, or FedEx's website.

Q: How will I know if my order was successfully placed?

You will receive an order confirmation email with all your order details, including an order number. If you don’t get an email, there may have been a problem with placing your order. Be sure and check your junk folder first. Sometimes our order emails are caught in spam filters.

Q: Can I cancel or modify my order?

Yes but email us AS SOON AS POSSIBLE at support@thebourbonreview.com. We’ll refund you the full amount or give you a store credit – whichever you prefer.

Checkout Questions

Q: I have a gift card or coupon code I would like to apply. How do I do that?

After adding items to your cart, you’ll click on the “Place your order button” and you will proceed to the checkout page where to the right you’ll see a “gift card or discount code” field. Enter the code there and be sure and click the “apply” button. The amount of the store credit or promo/discount code will be deducted from the order total.

Q: Do I have to pay sales tax?

Only if your order ships to a Kentucky address. 

Q: When is my payment processed?

Your payment is processed upon placement of order.  

Q: Can you Express Ship to a PO Box?

Unfortunately, we cannot Express Ship to a PO Box.

 

Return or Exchange Questions

Q: What is your return policy? 

Please see our Return Policy 

Q: Are sales final?

Yes.  Items damaged in shipment or mis-shipments may be returned for exchange, store credit, or refund in some cases. Returns are honored for up to 20 days after receipt of shipment. All authorized returns will receive a store credit or refund to original payment.